FTN Financial

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Call Center Customer Service Representative

at FTN Financial

Posted: 9/23/2019
Job Status: On Call
Job Reference #: *1718F2B91FEDE468
Keywords: call center

Job Description

Requisition Number
19-1074

Post Date
10/4/2019

Title
Call Center Customer Service Representative

Part Time?
Yes

City
Knoxville

State
TN

Description
CALL CENTER CUSTOMER SERVICE REPRESENTATIVE
PART TIME

Hours:
Monday - Friday 5:00 pm - 10:00 pm

Job Description:
Call Center Customer Service Representatives are responsible for responding to incoming calls from customers regarding inquiries on various types of accounts, bank products, & services First Tennessee offers to its customers.

Specifically, a successful Customer Service Representative will enhance the customers experience by offering focused attention and differentiated customer service ensuring our customers have an effortless experience.

Our Customer Service Representatives are responsible for responding & researching customer issues regarding multiple product lines to include checking, savings, CDs, IRAs, loans, credit cards, & digital banking.



Requirements
Minimum of 6 months customer service or call center experience preferred.

Preferred Bilingual (English/Spanish) a plus -- Must be able to communicate proficiently in both English & Spanish

Ability to evaluate situations and make appropriate business decisions.
Ability to work under pressure and meet deadlines.
Ability to work well with others and build rapport in business situations.
Good computer skills with knowledge of email functions and Microsoft Office.
Excellent verbal and written communication skills.
Knowledge of basic aspects of financial services.
Knowledge of deposit products, loans and/or insurance and investment services.
Outstanding customer service skills including researching and resolving customer issues.
Excellent problem solving skills.
Detail oriented.
Ability to manage multiple and/or conflicting responsibilities.
Must be self motivated with the ability to work in a demanding, fast paced, ever evolving environment.

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